What this is
This Goldman Sachs question is an impact test disguised as a creativity question. For the 2027 Corporate and Workplace Solutions Video Interview, the interviewer is looking for evidence that you understood how people worked, removed a real source of friction, and checked whether the new method improved performance.
The real question
Read the final outcome closely before choosing your example:
Corporate and Workplace Solutions: Corporate and Workplace Solutions focuses on maximizing the efficiency and productivity of the people of Goldman Sachs by providing superior work solutions and experiences. Please describe a situation where you had to deliver a customized solution to a problem, either for clients/customers, your peers, or as part of a school project, that enabled others to be more efficient and productive.
How you lose points
- Choosing a solo achievement: The story never demonstrates that your work changed another person's performance.
- Skipping the baseline: Without the old process, the listener cannot judge what became better.
- Overengineering the response: Technical complexity replaces a clear explanation of user fit.
- Claiming success without adoption: You delivered the tool but cannot show that people used it.
- Using a vague result: Phrases such as improved efficiency are unsupported by an observable change.
How you pass
Use a before-and-after structure. Define who experienced the problem, what repeated friction slowed them down, and how you learned what they actually needed. Explain the design choice that made the response customized. Then show how you introduced it, handled resistance, and measured the effect.
Consider a hypothetical client-service project in which requests arrived through several channels and important details were repeatedly missing. A persuasive answer would show the candidate reviewing past requests, speaking with the people who submitted and handled them, designing a tailored intake form with different paths for different request types, and piloting it before rollout. Evidence could include fewer follow-up questions, a shorter response time, or a lower rework rate.
Keep ownership precise. Name what you personally discovered and changed, then credit the people whose feedback improved the final version. That balance demonstrates initiative without pretending that customization happens in isolation.
Get the ones for your role
This prompt represents one part of the Goldman Sachs Corporate and Workplace Solutions assessment. OfferTutoring has the complete Goldman Sachs question material for readers who want to map the full range of themes before practicing their responses.
