Why this prompt is difficult
This prompt tests judgment under a communication mismatch. The interviewer wants to see how you read the audience and choose a better route.
Question shown in the assessment
Tell us about a time when you changed your communication approach to better convey a message to a customer or teammate. Describe the situation, the steps you took, and the outcome.
Common mistakes to remove
- Using a story where the message worked immediately
- Blaming the listener for not understanding
- Saying you “simplified it” without describing how
- Reporting a positive reaction instead of a business or team outcome
How to build the response
- Name the original mismatch without criticising the audience.
- Describe the observation or feedback that prompted the change.
- Make the revised approach concrete enough to visualise.
- Close with both the outcome and what the experience changed in your practice.
Keep the context brief and give most time to the adjustment. A credible response shows several linked decisions, such as reframing the message around the listener’s priorities, changing the medium and verifying their understanding.
Prepare across the full interview
OfferTutoring has the complete JP Morgan interview questions, so you can rehearse a consistent approach across the wider assessment.
